Returns & Exchanges
We are not offering returns at this time, but we do want you to love your purchase! The majority of our products are for bath and beauty use so they are final sale due to sanitary + hygienic safety reasons. Should you feel strongly about discussing a potential store credit or exchange for our home fragrances, please contact us at firstname.lastname@example.org within 72 hours of receiving your order and we are happy to work with you to reach a solution that works for both of us.
All shipping and handling charges are the responsibility of the customer. Please keep the tracking information until your return has been processed.
We do not assume responsibility for packages containing returns that are lost in transit or packaged poorly. We do not reimburse return shipping costs. We do not replace orders that are shipped with no tracking information. If your return is received in a condition that is unable to be resold, you will not be refunded or will be charged a restocking fee.
At this time we only do business in the United States. We do not ship internationally. Domestic orders placed within the US are shipped via USPS First Class or Priority Mail. On special occasions or per customer request, we may ship via UPS.
Orders typically ship within 3-5 days once the order is placed + paid. Once your order has shipped, you will receive an e-mail notification with all tracking information. Please be aware that Salt + Light bath Company is not responsible for delayed transit times once your order leaves the studio. We have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, a claim will need to be filed with the shipping carrier.
Your order is adequately packaged with handling + transit in mind! While we do take care when packaging your order, damages can happen. If your order arrives in an unusable state, please email us at saltandlightbatghcompany.com with a photo of the damaged product + shipping box (if applicable) within 48 hours of receiving, and we will work together to find a solution to your damaged product. Typically a replacement is sent to you once the damage claim has been filed with the shipping carrier.
All of our products are made by hand out of natural ingredients so variations are to be expected. Each and every product we make is carefully inspected before it leaves our shop. These variations do not affect the integrity of our goods and will not be considered defects or damages:
Candles + Wax Melts • Changes in temperature may cause "wet spots" on candles. This is a term used to describe a spot on a candle jar that looks as if water has seeped in between the wax and the jar. This is a natural occurrence that can happen when candles go through changes in temperature (going from an air-conditioned home/car to a hot, humid mailbox or vice versa). These "wet spots" do not affect the way your candles burn or smell in any way. Soy candles may discolor to a yellow or orange color when exposed to light. This does not affect the scent or use of your candle and is not considered a defect.
Room Sprays & Hand Sanitizers • Different fragrance combinations mixed with our clear linen spray base may cause them to darken over time. Most will stay completely clear, but they could end up anywhere from a light tan color to a rich brown. This in no way affects their beautiful scent or odor eliminating power!